A1T-CAD021LAP - Connected Service Revolution – the Connectivity Advisor App

Typology
External Content
Number of hours to Complete Course
2 Hours
Scheduled duration (days)
0.25 days
Targets

During this interactive, videogame-like App the Connectivity Advisor will learn how:




  • To effectively manage a TOP Care intervention

  • To actively promote a timely Flexible Maintenance schedules based on eTIM suggestions

  • To effectively assess priorities among different concurrent cases

  • To apply a problem-solving approach in case of occurring incidents

Content

  • experience the daily challenges of the Connectivity Advisor role

  • deal with life-like situations where the Connectivity Advisor’s decisions can make the difference​

  • receive feedbacks in unique way, hearing the voice of customers and colleagues

  • practise in each situation as many times as you want, being able to achieve different business results as a consequence of different decisions

Description

Learning App with first-person videogame-like appearance and interaction.



The Connected Sales Revolution APP can be accessed inside the APP STST that you can find and download in every APP store. To access STST, you may use the credentials you use to access the Dealer Portal Welcome Page (fgextranet credentials).



NOTE: Once you access STST using your fgextranet credentials, when entering the Connected Sales Revolution APP you will be required to insert your Web Academy user.

A1T-CAD021LAP - Connected Service Revolution – the Connectivity Advisor App

There are no competencies associated with this course.
There are no competencies associated with this course.
There are no competencies associated with this course.
There are no competencies associated with this course.